Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Smart Bee Software Solutions Ltd website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. About Us

Smart Bee Software Solutions Ltd is a company registered in England and Wales with company number 13513979. Our registered address is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.

3. Services

We provide IT consultancy services including:

• Software development and architectural design
• Full-stack development solutions
• Cloud computing and AWS services
• AI-enabled development and MCP integrations
• Technology consulting and advisory services

4. Website Use

4.1 Acceptable Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use automated systems, bots, or scrapers to extract content or data
• Attempt to reverse engineer or decompile any website functionality

4.2 Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Smart Bee Software Solutions Ltd and is protected by copyright and other intellectual property laws.

4.3 User-Submitted Content

Any content you submit to us (including project requirements, feedback, or communications) remains your property. However, by submitting content, you grant us a non-exclusive, royalty-free license to use such content only to the extent necessary to deliver the contracted services. We will not use your confidential business information for any other purpose without your explicit consent.

5. Service Terms

5.1 Engagement

Specific terms for consulting services will be outlined in separate service agreements or statements of work. These Terms serve as general conditions that apply to all engagements.

5.2 Professional Standards

We will perform services with reasonable care and skill, consistent with generally accepted industry standards.

5.3 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Timely feedback and approvals
• Compliance with applicable laws and regulations
• Payment of fees as agreed

6. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• All fees are quoted and payable in British Pounds Sterling (GBP) unless otherwise agreed
• Invoices are payable within 30 days of issue
• Client is responsible for any applicable taxes, duties, or levies
• We reserve the right to suspend services for overdue payments
• All payment disputes must be raised within 14 days of invoice receipt, unless otherwise agreed in writing

7. Confidentiality

We respect the confidentiality of client information and will not disclose confidential information except as required by law or with explicit consent. Our confidentiality obligations shall continue for a period of 3 years following the termination of our engagement, unless otherwise specified in separate confidentiality agreements.

Confidential information excludes information that: (a) is publicly available, (b) was known to us prior to disclosure, (c) is independently developed without use of confidential information, or (d) is rightfully received from third parties. This does not prevent us from using anonymized or aggregated data for internal analytics or business purposes, provided it does not identify the client.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the amount of fees paid for the specific service
• We exclude liability for indirect, consequential, or special damages, including but not limited to lost profits, lost data, business interruption, or loss of business opportunities
• Nothing in these Terms excludes liability for death, personal injury, or fraud

9. Indemnification

You agree to indemnify and hold us harmless, to the extent permitted by law, from any claims, damages, or reasonable legal costs arising from: (a) your use of our services in breach of these Terms, (b) your violation of applicable laws, or (c) your breach of confidentiality obligations. This indemnification excludes any claims arising from our gross negligence, fraud, or willful misconduct.

Your total indemnification liability under this section shall not exceed the total fees paid to us in the 12 months preceding the claim.

10. Termination

Either party may terminate service agreements according to the terms specified in individual contracts. We reserve the right to terminate website access for violations of these Terms.

11. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

12.1 Dispute Resolution Hierarchy

In the event of any dispute, the parties agree to follow this resolution process:

• Direct negotiation: Good faith discussions between the parties
• Mediation: If negotiation fails, non-binding mediation through a mutually agreed mediator before initiating court proceedings
• Litigation: As a last resort, through the English courts

12.2 Notices

All legal notices must be sent in writing to: Smart Bee Software Solutions Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, or via email to info@smartbee.uk with delivery confirmation.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date.

For material changes that significantly affect your rights or obligations, we will endeavor to provide 30 days' advance notice via email (where we have your contact details) or prominent website notice. Your continued use of our services after the notice period constitutes acceptance of the updated Terms.

Minor administrative changes (such as contact information updates) may be made without prior notice.

14. Force Majeure

We are not liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, government actions, network failures, cyberattacks, third-party service provider outages (including cloud services, hosting providers, or other technology platforms), or other circumstances beyond our control.

15. No Warranties

The website and its content are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

16. Entire Agreement

These Terms, along with any relevant service agreements, constitute the entire agreement between you and Smart Bee Software Solutions Ltd and supersede any prior discussions, communications, or agreements relating to the subject matter herein.

17. Contact Information

For questions about these Terms, please contact us at:

Smart Bee Software Solutions Ltd
Email: info@smartbee.uk
Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF